Datacentre details

The Maxemail platform is implemented across two UK datacentres (A & B), located in North London and South London, with links to London Internet Exchange (LINX) for high-speed connection. The Uptime Tier III datacentres are in purpose-built facilities that offer a high level of redundancy to keep systems online. Datacentres are staffed 24 hours a day by experienced network engineers.

Datacentre standards

Uptime Tier III standard
Diversely routed power supplies from National Grid
N+1 stand-by generators with priority fuel contracts
N+N UPS systems
N+1 high-efficiency chilled water cooling system
Dedicated Mechanical & Engineering corridors away from IT equipment
Biometric entry system; full authentication and access policy control
On-site human security presence 24x7
Proximity access locks on all external and internal doors
Car parks fitted with vehicle traps
3-metre high perimeter fence; perimeter security bollards
Full coverage digital IP CCTV system
VESDA (Very Early Smoke Detection Apparatus) and high fog fire suppression systems
Dual diverse power feeds to all racks
ISO 27001 Information Security Management System
ISO 9001 Quality Management System

Maxemail network & infrastructure

Data storage devices have the appropriate RAID configuration for their purpose, dual power supplies fed from separate sources, spare swappable drives and OS-level KVM access.
Dedicated load-balanced firewalls with HA failover.
Gigabit switching with redundancy allowing the system to be run in the event of failure.
Load-balanced virtual host servers allowing any to be removed from the group with no loss of service.
3 database clusters for client data; each with a primary and replicated live server, with a third live replica in site B (see Platform SLA). Backup snapshots are stored to a separate server in site B, keeping hourly snapshots for 7 days and daily snapshots for 30 days.
Email delivery is configured on a primary server with a secondary hot-spare with the same configuration for manual failover.