If you have a reseller agency account for Maxemail, you will be offered the opportunity to rebrand the Maxemail interface.
The core element of this is to choose your own domain to access Maxemail, instead of the default https://mxm.xtremepush.com/ . Required DNS records are detailed below.
You must also choose a product name which will be displayed throughout the interface and system notifications in place of Maxemail.
As a reseller, Xtremepush cannot support your clients directly, so the support contact details must also be customised.
Required information
The following information should be provided to complete a reseller setup:
| Example† | Description | |
|---|---|---|
| Product Name | Oxford Stones Email Marketing | Displayed throughout the interface and system notifications in place of Maxemail |
| Platform domain | email.oxfordstones.co.uk | Used by the reseller's clients to access the user interface. Also used as the default send and tracking domain |
| Support email | [email protected] | Details for reseller clients to receive support from the reseller |
| Support phone | +44 (0) 1327 810 741 | Details for reseller clients to receive support from the reseller |
| Website | https://www.oxfordstones.co.uk | Reseller main website |
| Company phone | +44 (0) 1327 811 884 | Reseller main phone |
| Terms URL | https://www.oxfordstones.co.uk/terms.html | Replace the standard Xtremepush Maxemail terms and conditions with those for the Reseller. Must be HTTPS |
† Examples are based on a fictional, demonstration company.
Company logo
Please provide your company logo (or a customised logo for the rebranded platform) in the following formats:
| Requirements | Usage | Example | |
|---|---|---|---|
| Full colour logo | PNG on transparent background. Fits within 860px width frame (430px @ 2x). | Main logo for login, about, and system notifications. Always displayed on light-coloured background. |  |
| Basic colour icon | Typical website favicon ICO. Typically containing 16px and 32px on transparent background. | Website favicon |  |
| Monochrome icon | Monochrome SVG | Top of Navigation bar. Shown in white on dark background at 32px. |  |
DNS records
In order to use the chosen custom domain, a DNS record needs to be added to point to Maxemail. This is used to access the interface, but also for the default send and tracking domain. COntinuing the example of email.oxfordstones.co.uk the DNS record would be added as follows:
email.oxfordstones.co.uk. IN CNAME mxm.mxmfb.com.
In order to complete your own clients' onboarding, a reseller DKIM key will also be required on a separate sub-domain. Again, using the example this record would need to be added:
dkim.email.oxfordstones.co.uk. IN CNAME dkim.mxmfb.com.
Onboarding
When onboarding your own clients, these new DNS entries can be used for their custom domain and DKIM.
If the client has chosen to use email.client.com they should add a CNAME record to the reseller domain:
email.client.com. IN CNAME email.oxfordstones.co.uk.
If the client is also sending from addresses using @email.client.com they should add a record to the reseller DKIM key. This process needs careful attention, as an additional selector needs to be added to the record. In our example we'll use oxstone, but if the reseller name is a single word it may be simpler to substitute that below:
oxstone._domainkey.email.client.com. IN CNAME dkim.email.oxfordstones.co.uk.
Once the DNS entries have been added, the Maxemail support team can configure the new space for the reseller client.
Rather than refer to these examples, it may make sense to write down in your reseller documentation the correct domain values, so it's easy to pass these to your clients. Of course, if there are any concerns with working out these details, please contact the Support Team.