Platform updates 2020

December 1, 2020

Added

Email Campaign Service Message
Ignore global suppression lists when sending service-style Email Campaigns. Read more...
SMS Datatable token
Merge Datatable values into SMS content using the same Datatable token as Email Campaigns. Read more...

Improved

Agency Administrator dashboard updated to include customer space expiry dates, and highlighting based on number of days to expiry and/or estimated credit depletion.
Agency-level User Report now shows Agency Administrator and Customer Administrator separately.
User roles can now be filtered to quickly find those with key roles. Read more...

Fixed

Agency Administrator unable to delete inactive customer spaces. This long-standing issue was only recently reported - please report issues to our Support Team.

Fixed

The date picker in Maxemail forms had a year drop-down selection whose upper limit was 2020. It will now always include the following 10 years, and still has a lower limit of 1900.
Email Check failed to show all link errors. Multiple URLs which were unreachable were not listed individually in the report. Each will now be given their own warning or error as appropriate.

Removed

The ROI Tracking module's "Tracking hits" values (both total and percentage) have been removed from the API responses for Email Campaigns and Triggered Emails, and the CSV exports for Comparison Reports. These values have been zero or blank since data stopped being collected in September 2016 (v89). The values were not available directly in the Maxemail interface.

Improved

Stats for SMS replies are available as additional columns in Comparison Reports and Summary Report. Comparison Reports also have a new chart for SMS replies. See Comparison report

Fixed

It was possible to delete a Recurring SMS that had been sent to live recipients, after it was set back to draft.

Added

SMS sends can now be selected in Comparison Reports, and combined with email selections to view a multi-message campaign across both channels. See Comparison report
SMS sends are now shown in the Summary Report. See Summary report

Fixed

Twitter social share link used a URI for which Twitter have removed support.

Improved

Email Campaigns and Triggered Emails cannot be deleted after sending
This will prevent accidental deletion of live campaigns and triggers, maintaining the audit trail and visibility of reporting such as bounces & unsubscribes.
Choose Litmus test clients when starting a new test directly from Preview.
Emoji can now be stored in standard 'text' Profile Field.
The send domain for Maxemail's email notifications has changed to mxm.mxmfb.com
Add application version details to login page to aid with support.

Fixed

Improved

Show bounce and unsubscribe info in Recipient Activity. See Recipient data
Add link to User Guide in SMS Reporting Breakdown to explain key terms. See SMS report breakdown
Background speed improvements to the List Calculate process for emails in a Split Test.

Fixed

Improved

Improved

SMS Messages cannot be deleted after sending
This will prevent accidental deletion of live campaigns, maintaining the audit trail and visibility of replies & opt-outs.
Microsoft Outlook 2016/2019 horizontal lines
The Email Builder spacer component has been updated to mitigate some of the scenarios causing horizontal lines in Microsoft Outlook 2016 and 2019. While only Microsoft can apply a full fix in the poor Outlook HTML rendering, the hope is that these changes will combat some of the more frequent occurrences.

Fixed

Copying a Recurring Email showed an error if the 'next run' time was not yet set.
Resellers with customised Maxemail domains were unable to connect social accounts.
Flagging a Litmus Email Preview client result could mark a different client of the same name.