Platform updates 2022-3

All new Maxemail versions may include background performance and security improvements. The following notes detail the visible changes to the Maxemail interface and API.

May 2023

:rocket: Added

  • The new bounce manager that has been in extended testing is live for all accounts.
    This complete re-write improves how Maxemail identifies and categorise bounce messages from ISPs. The format of bounce descriptions included in detailed exports changes slightly, but this doesn't affect the overall columns included in exports.

:high-brightness: Improved

  • The Quick Data Export API will validate the parameters to make sure that the request can be served, rather than failing with a timeout error. This applies to the API services and methods for all different message and stat types. There is no impact to users of the Maxemail interface.
    :warning: This will impact API implementations that are currently querying this API with no filter criteria, or a timestamp that is older than one month.
  • The format of the import failures report has been changed to give a consistent order of columns and produce a fully-compliant CSV when special characters are present in the failed source record.

:white-check-mark: Fixed

  • Solve issue for large manual imports failing to start, when the mapping was completed and the imported started quicker than the file could be inspected to store its metadata.
  • A race condition when using the API to add a single record to a Datatable following a manual change to the Datatable structure, causing the new column to fail to accept data.
  • Salesforce contact activity was missing for opens and clicks that happened before an email campaign finished sending.
  • Heatmap labels were misplaced for buttons generated in the Email Builder.
  • Stats shown in the export for an Insight Report's Comparison module did not match the interface, when using the option to group Recurring Emails. Scheduled reports will automatically recalculate on the next schedule; one-off reports must be recalculated manually.
  • Summary Report didn't include bounce stats for Triggered Emails.

August 2022

:rocket: Added

  • Identify clicks from the HTML or text version when viewing the email link breakdown by content. See Email reports

:white-check-mark: Fixed

  • Comparison Reports were double-counting (or zero-counting) for specific edge cases involving Recurring SMS and multiple folders.
  • Links were not tracked in buttons added in the Email Builder when viewed in Microsoft Outlook. See Buttons

:high-brightness: Improved

  • Basket tracking no longer accepts new baskets with an invalid value for the checkout stage, preventing subsequent basket errors.
  • Email address values stored in Profile Fields that use the Email Address field type are always stored as lower-case, matching the behaviour for the standard Recipient email address. See Field types
  • New rendering engine for generating the screenshots included in Email Report PDFs, which should give a better representation of font styles and fix some table overflow display issues.
  • Optimised handling of Transactional SMTP emails with large attachments, resulting in faster processing times when running multiple consecutive messages.
  • Background updates to the system that builds Maxemail's interface and JavaScript files for website tracking.